What is personal information?
Personal information is any piece of information that identifies an individual. This includes basic details such as name, address, and contact information, as well as more sensitive information like financial details, health records, and biometric data.
Information We Collect
We may collect personal information from you when you use our services or website. This may include:
- Name, address, contact information, and other identifying details
- Information related to your disability or support needs
- Financial information for billing and payment purposes
- Any other information you voluntarily provide to us
How We Use Your Information
We may use the personal information we collect for the following purposes:
- Providing NDIS services: Personal information is used to deliver and manage services by participants’ NDIS plans, including assessment, planning, coordination, and delivery of support.
- Employment-related purposes: Personal information of employees and job applicants is used for recruitment, payroll, performance evaluation, training, and other employment-related purposes.
- Compliance with legal obligations: We may use personal information to comply with our legal and regulatory obligations, including reporting requirements and responding to lawful requests from government authorities.
- Improving our services: Personal information may be used for research, analysis, and quality improvement purposes to enhance the effectiveness and efficiency of our services.
Disclosure of Your Information
We may disclose your personal information in the following circumstances:
- To our employees, contractors, and service providers who need to know the information to provide services on our behalf
- To comply with legal obligations or enforce our policies
- With your consent or at your direction
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely dispose of it by our data retention policies and procedures.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security. We regularly review and update our security practices to mitigate risks and address emerging threats.
Your Rights
You have the right to:
- Access and update your personal information
- Request the deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent for the processing of your personal information
- Lodge a complaint with a supervisory authority
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any changes.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please feel free to contact us:
Contact 0756414443
Email hello@karunacare.com.au