The website www.karunacare.com.au is owned by Karuna Community Care Ltd ACN (“we”, “our” or “us”).
These Terms and Conditions govern your use of our services, website, and related platforms. By accessing or using our services, you agree to comply with these terms and conditions. Please read them carefully.
Definitions
- “Company,” “we,” “us,” or “our” refers to Karuna Community Care, the NDIS service provider company.
- “Participant” refers to an individual receiving services under the National Disability Insurance Scheme (NDIS).
- “Services” refer to the support and assistance provided to participants under their NDIS plans.
- “Website” refers to our online platform accessible at (www.karunacare.com.au).
Scope of Services
Our company provides NDIS services to participants in accordance with their approved NDIS plans. These services may include assessment, planning, coordination, and delivery of support to assist participants in achieving their goals and objectives.
Participant Rights and Responsibilities
Participants have the right to receive services that are respectful, responsive, and tailored to their individual needs and preferences. Participants are responsible for providing accurate and up-to-date information, actively participating in the planning and delivery of their support, and informing us of any changes to their circumstances or NDIS plans.
Service Delivery
We strive to deliver high-quality services that meet the needs and expectations of our participants. However, we cannot guarantee the availability of specific support or the achievement of desired outcomes. Our services are subject to the terms and conditions outlined in participants’ NDIS plans and any applicable agreements or contracts.
Fees and Billing
Participants may be required to pay fees for certain services as outlined in their NDIS plans or service agreements. Fees are determined based on the price limits set by the National Disability Insurance Agency (NDIA) and may be subject to change. Participants are responsible for ensuring timely payment of fees in accordance with our billing policies.
Privacy and Confidentiality
We are committed to protecting the privacy and confidentiality of participants’ personal information in accordance with applicable privacy laws and regulations. Please read our privacy and policies.
Complaints and Dispute Resolution
Participants have the right to lodge complaints or raise concerns regarding our services or conduct. Complaints will be handled promptly, impartially, and in accordance with our complaints management policies and procedures. Participants may also seek dispute resolution through relevant authorities or agencies as provided for under the NDIS Quality and Safeguards Commission.
Termination of Services
We reserve the right to terminate services to participants under certain circumstances, including non-compliance with these terms and conditions, failure to pay fees, or breach of NDIS rules and regulations. Termination of services will be communicated to participants in writing, and reasonable notice will be provided where possible.
Intellectual Property
All content, materials, and intellectual property rights associated with our services and website are owned or licensed by us and are protected by copyright and other intellectual property laws. Participants may not reproduce, distribute, or modify any content or materials without our prior written consent.
Amendments to Terms and Conditions
We reserve the right to amend or update these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Participants are encouraged to review these terms and conditions periodically for any updates or changes.